The hotel is located on Cranbrook Road, a short walk from Ilford town centre. From here, guests can take a train to London City centre in 15 minutes and nearby landmarks include the O2 Arena, Valentine Park, Ilford Golf Club, and the Xcel Exhibition Centre. The hotel has a lobby with 24-hour reception and a breakfast room and also offers room service and a wake-up service. Complimentary parking is available at the hotel.