This complex is located in a quiet area in Puerto de la Cruz. Guests have a choice of 421 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided to guests. Guests can get more information about excursions at the tour desk. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the parking lot (for a fee). Further services and facilities include a car rental service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle rental service gives guests the opportunity to explore the surrounding area independently. 2 conference rooms are available for lectures, presentations and meetings. Rooms are equipped with air conditioning. Guests are sure to get a good night's sleep in the double bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a mini fridge included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi are provided as well. Bathrooms are equipped with a bidet and include a hairdryer. For extra comfort in the bathrooms, guests are offered background music. Guests can also reserve wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and smoking rooms.